Refund and Returns Policy

Refund and Returns Policy

Refund Eligibility

Due to the perishable nature of our food products, refunds are handled on a case-by-case basis. You may be eligible for a refund if:

• Your order was never delivered
• You received a damaged or defective product
• You received the wrong items

How to Request a Refund

Contact our customer service team at info@maddypots.ca within 48 hours of receiving your order. Please include:

• Your order number
• A description of the issue
• Photos of the damaged/incorrect product

Refund Process

Once approved, refunds will be processed to the original payment method within 5-10 business days. You will receive an email confirmation once the refund has been issued.