Frequently Asked Questions

Browse our catalog, add items to your cart, proceed to checkout, and complete your payment securely. You'll receive an order confirmation via email.

You can modify your order within 1 hour of placing it. Contact us at info@maddypots.ca or call (438) 938-9018.

Our website shows real-time stock availability. Items that are out of stock will be marked accordingly.

We'll contact you with options: wait for restock, choose a substitute, or receive a refund for that item.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Absolutely. We use SSL encryption and are PCI-compliant through our payment processors Stripe and PayPal.

For orders over $100, we offer 3 or 4 installment payments through Klarna.

Your payment is processed immediately when you place your order.

We offer Standard (3-5 business days), Express (1-2 business days), and Same-day delivery in Montreal (orders before 2 PM). Free shipping on orders over $60 CAD.

We currently deliver across all of Canada. Select international shipping is available with 5-10 business days delivery.

Once shipped, you'll receive a tracking number via email to monitor your delivery in real-time.

The carrier will leave the package in a safe place, with a neighbor, or schedule a redelivery attempt.

Due to the nature of food products, all sales are final. However, if you receive damaged or incorrect items, we'll replace them immediately.

All sales are final for food safety reasons. We stand behind our quality - contact us for any issues.

Contact us immediately with photos of the damage. We'll arrange a replacement at no extra cost.

Yes! All our products are made using traditional West African recipes and authentic preparation methods.

We minimize preservatives and never use artificial colors or flavors. Our products are as natural as possible.

Many of our products are vegetarian-friendly. Check individual product pages for dietary information.

Store in a cool, dry place. Refrigerate after opening. Check individual product labels for specific storage instructions.

Email us at info@maddypots.ca, call (438) 938-9018 (Mon-Fri 9AM-6PM), or use our contact form. We respond within 24 hours.

Yes! Join the Maddy Pots Club to earn points on every purchase. Sign up is free on our website.

We're currently online-only, but we're planning a Montreal location. Stay tuned!

Yes! Contact us at info@maddypots.ca for wholesale pricing and minimum order quantities.